We answer like Rico does — fast, and like we know you.

I can't sign in to the app.

Your username and password are set up by your business's owner (or by iNVEEY during onboarding). Check the Building address on the login screen matches the address we gave you, then try again. Still stuck? Email us — include your business name.

What's a "Building address"?

It's your company's private Rico address — where your AI team lives. iNVEEY gives it to you at setup, and the app remembers it after the first sign-in. Staff members can get it from the business owner.

My AI team isn't responding.

Check that the Rico machine at your business is powered on and connected to the internet. If it is and responses still don't arrive, email or call us — we monitor buildings and often already know.

What happens to my data if I cancel?

Your documents and files remain your business's property, on your business's own hardware. The AI team stops responding until service resumes. Details in our privacy policy.

How do I add or remove a staff member?

The business owner manages accounts from the dashboard's Settings, or just ask us and we'll do it with you.